Terms of Use

The "Radio Unlock" service is provided by Elevade L.L.C-FZ. For contact purposes, you can use the email address: support@radiocodes.co.

The service is available exclusively for specific device models, and the list may be changed without notice. In case of uncertainty, the Service User may contact the Service Provider to obtain information about current models.

The Service Provider commits to providing the Customer with a radio unlock code based on the information and parameters provided by the Customer. However, the Service Provider bears no responsibility for incorrect information entered by the Customer.

The Service Provider guarantees that the unlock code works only when the Customer provides the correct radio serial number. In case of providing an incorrect serial number, the Customer bears full responsibility for the consequences.

The service will be implemented after prior payment according to the Price List published on the website. Payments can be made after filling out the appropriate order form on the Service Provider's website.

The Service Provider commits to delivering unlock codes within a specified timeframe, which depends on the radio model and brand. Service delivery time may be up to 48 hours.

Users must provide accurate information when placing orders. Any errors or inaccuracies in orders are the sole responsibility of the Customer.

Users must carefully read the service description and conditions before placing an order.

The Service Provider does not bear responsibility for incorrect entry of the unlock code and the consequences that may result from such action, including complete device blocking or other technical problems.

Users must be at least 18 years old to use this service.

Payment is required before service delivery. Available payment methods include:

• Credit card payments via Stripe.com
• Fast bank transfers
• BLIK payments (where available)

All payments are processed securely through our trusted payment partners.

In case of technical problems, the Service Provider may cancel the order. Payment for an undelivered service will be immediately refunded to the Service User in the same form as the payment was made.

In case of any problems with payments or receiving unlock codes, please contact our customer support team at: support@radiocodes.co.

All complaints regarding payments and received unlock codes will be handled by the Service Provider.

Complaints related to the service will be handled individually, depending on the cause of the problems.

The complaint processing time is 10 business days from the date of filing the complaint.

The Customer will be notified of the complaint processing result electronically.

Personal data is processed by the Service Provider in accordance with applicable law.

Personal data is processed solely for the purpose of order fulfillment.

The Customer has the right to access their personal data and correct it.

Providing personal data is voluntary but necessary for order fulfillment.

For detailed information about data processing, please refer to our Privacy Policy.

The Service Provider does not bear responsibility for removing radio locks if the Customer entered incorrect unlock codes.

The delivered service is non-returnable, and the payment for it will not be refunded except in cases where the Service Provider failed to deliver the service.

The Service Provider's liability is limited to the amount paid for the service.

The Service Provider is not responsible for any indirect, special, or consequential damages.

The Service Provider reserves the right to change these Terms of Use at any time.

All changes to the Terms of Use will be published on the Service Provider's website and come into effect on the date of their publication.

These Terms of Use are governed by applicable law.

Any disputes arising from the contract concluded based on these Terms of Use will be resolved by the competent court.